Operator Specific Terms & Conditions
All reservations are Non Refundable. Reservations are amendable, subject to an administration fee of £15 per amendment in addition to any fee raised by the ferry operator. Any amendment may also result in an additional payment, equal to the difference between the original ticket price paid and the fare for the new sailing(s) and/or vehicle type requested.
Booking amendments cannot be made online, telephone 0870 2642644. You must make such changes in advance of your travel date.
Return bookings: Failure to complete both the outward and the return journeys invalidates your booking, You will be liable to pay the relevant single fare applicable at the time your journey was made.
Priority loading and unloading for immediate disembarkation
Be first away with our Priorité Service - offering priority loading and disembarkation* for a quick and seamless onward journey to your final destination.
Please select 1 per car.
Travel in style and comfort in P&O Ferries' exclusive Club Lounge enjoying a complimentary glass of Champagne, as well as tea, coffee, soft drinks, newspapers and waiter service. An additional light menu of sandwiches and pastries is also available.
Please select 1 per person.
Select both Club Plus & Club Priorite to receive access to the Club Lounge and Priorite loading at a discounted rate.
Please note that these options can not be selected individually.
Please select 1 x Club Priorite per car and 1 x Club Plus per person.
Our cabins offer great value. Remember, the better the location, the more expensive the cabin will be.
Cabins are compulsory on all overnight sailings from Portsmouth to Bilbao and Hull to Rotterdam and Zeebrugge.
The most luxurious way to travel, our Club cabins provide the ultimate in spacious comfort. Located in a quiet section of the ship with access to the main passenger decks, you'll enjoy a sea view, colour TV, telephone, fresh fruit, tea/coffee making facilities, bathrobes and complimentary breakfast (not available on minicruises). A free minibar is available on North Sea sailings and in Club Suite Lounges on the Bilbao crossing.
For peace and quiet and easy access to the main passenger decks, for just a little extra on standard cabin prices, you're guaranteed a good night's sleep in one of our comfortable premier cabins.
Easily reached from the main passenger decks, our standard accommodation offers you the space to really relax and get a good night's rest.
An economy cabin offers the best value for your overnight crossing. Although these are located in less accessible areas of the ship they still offer the convenience of an ensuite bathroom.
If you've got a young family, you'll be glad to hear that free cots are available for children, but please note we operate a one child per bed policy.
Cabins for sole use may only be booked in a 2 berth cabin (inside or outside), not in a 4 berth cabin. Where 4 berth cabins are booked for sole use, P&O Ferries reserve the right to alter your accommodation.
P&O Ferries will carry PETS on all services* from Dover to Calais and Hull to Rotterdam and Zeebrugge. The P&O Ferries service from Portsmouth to Bilbao does not take part in the Pet Travel Scheme due to the length of the sailing, as this would be unsuitable for any pet to travel. *Subject to the qualifying criteria below.
The Pet Travel Scheme (PETS) is the system that allows pet animals from certain countries to enter the UK without quarantine as long as they meet certain criteria. It also means that people in the UK who 'meet' these conditions can take their pets to these countries and bring them back without the need for quarantine.
The scheme: (PETS) only applies to domestic Cats and Dogs* including registered assisted dogs (i.e. guide dogs and hearing dogs.) It does not include any other animals like rabbits, guinea pigs or hamsters etc. The scheme is limited and only operates from certain countries and territories coming into the UK. It is against the law in Great Britain to possess certain types of dogs and meeting the requirements of PETS will not change that.
Under the scheme which is also know as PETS, animals can travel across Europe without the need to be placed into quarantine for 6 months on their return to the UK.
The DEFRA web site contains all the necessary information needed for anyone intending to travel with their cats or dogs. Animals cannot travel unaccompanied.
At least 6 months before the date of travel into the UK:
The certificate of health is no longer required for pets travelling from Hull.
However a certificate of health signed by a vet 24 hours before departure is recommended for entry into Belgium and Holland.
For animals travelling to Belgium a EXP26 rabies certificate is required and must have been issued at least 30 days before travel.
For animals under the pets passport scheme
For animals under the pets passport scheme
(Excluding Spain and any sailings operated by the Pride of Bilbao)
The charge for the carriage of pets is £15 each way for each animal taken and must be paid at time of booking.
Pets resident in the UK can, having travelled to one or more of the countries below, return to the UK under PETS without quarantine provided they meet the rules of the Scheme. Pets that come from one of these countries and have been resident in any of them for at least six months can also enter the UK under the Scheme as long as they meet the necessary rules.
The Pet Travel Scheme (PETS) allow pet cats and dogs to enter England from certain Long Haul (i.e. non-European) countries and territories without having to go into quarantine. The same conditions apply to these animals as those brought in from European PETS countries. However, for some of the Long Haul countries there are additional conditions and documentary requirements.
Please visit the DEFRA website at www.defra.gov.uk for more information. Or contact DEFRA at:
Pet Travel Scheme Helpline
Department for Environment, Food and Rural Affairs
Area 201
1a Page Street,
London
SW1P 4PQ
Telephone: +44 (0) 870 241 1710
(Mon - Fri - 8.30am to 5pm GMT. If you cannot get through, please leave a message on the voice mail)
Fax: +44 (0) 20 7904 6206
E-mail: pets.helpline@defra.gsi.gov.uk
(please enclose your postal address and a day time telephone number)
Yes. They continue to apply to cats and dogs and to animals of other rabies susceptible species that do not qualify for the Pet Travel Scheme. These animals will have to spend 6 months in quarantine. If in doubt, consult the PETS Helpline.
Yes. Owners can apply for early release from the sixth month quarantine period for their animal but only if it meets all the rules of the Pet Travel Scheme
Virtually all mammals except farm livestock and horses are included. Ask at your local quarantine office, or ring the helpline if you are in doubt.
Department for Environment, Food and Rural Affairs
Area 209, 1a Page Street,
London
SW1P 4PQ
Telephone: +44 (0) 20 7904 6222
Fax: +44 (0) 20 7904 6834
E-mail: quarantine@defra.gsi.gov.uk
(Please include your postal address and a daytime telephone number.)
P&O Ferries Ltd can not be held responsible or accountable in any way for any inaccuracies, inconsistencies or omissions in this guide to the Pet Travel Scheme (PETS.) The 'Scheme' is continuously evolving and was produced in good faith with the very latest information available at the time of inception. P&O Ferries would therefore strongly recommend you to contact the Department (for the) Environment Food and Rural Affairs (DEFRA) for the very latest advice and information. Please note that if the prevailing rules and regulations of the Pet Travel Scheme (PETS) laid down by DEFRA are not strictly adhered to at the time of travel could result in your animal being subject to a six month quarantine on entry into the United Kingdom. The carriage of all animals is undertaken at the owners' own risk.
Passengers with limited mobility should call us on 0870 2642644 to arrange assistance.
