Operator Specific Terms & Conditions
All reservations are Non Refundable and Non Amendable.
Return bookings: Failure to complete both the outward and the return journeys invalidates your booking, You will be liable to pay the relevant single fare applicable at the time your journey was made.
Seafrance does not offer accommodation.
SeaFrance is a pet friendly company and you’re welcome to bring your pet with you on any SeaFrance crossing for a small supplement, provided it is eligible to travel under the PETS Travel Scheme.
You’ll need an EU Pet Passport if you want to take your dog, cat or ferret with you, and have a microchip fitted to them that meets an ISO specification. For full details of how to qualify your animal for the PETS Travel Scheme, please click here for the DEFRA web site. Alternatively, you can call the PETS helpline on 0870 241 1710.
Please note, cats and dogs must be vaccinated against rabies at least 6 months before you travel, so make sure you plan well in advance.
EU legislation now allows rabbits and rodents such as guinea pigs and mice to travel too – and you won’t need a Pet Passport to transport them!
We will need to make sure your pet’s documentation is valid for re-entry into the UK, so please check in at least 45 minutes prior to departure on your return journey. For the safety of your pet and other passengers, all pets must remain in your vehicle for the duration of the crossing. There is an animal exercise area at the Port of Dover, located at the end of Lane 139 (D Park)
Passengers with limited mobility should call us on 0870 2642644 to arrange assistance.
