Operator Specific Terms & Conditions
All reservations are Non Refundable. Reservations are amendable, subject to an administration fee of £15 per amendment in addition to any fee raised by the ferry operator. Any amendment may also result in an additional payment, equal to the difference between the original ticket price paid and the fare for the new sailing(s) and/or vehicle type requested.
Booking amendments cannot be made online, telephone 0870 2642644. You must make such changes in advance of your travel date.
Return bookings: Failure to complete both the outward and the return journeys invalidates your booking, You will be liable to pay the relevant single fare applicable at the time your journey was made.
Brittany Ferries will not transport anyone who is 28 weeks or more pregnant at time of travel. Foot passengers must be able to carry their own possessions. Due to limited space for the stowage of luggage onboard only small items of hand luggage are allowed in the public areas. All other items, clearly labelled, will be shipped in a luggage trolley on the car decks. No access will be permitted to the car decks during crossing. This is a No Smoking service. Due to the constraints of the ship design, wheelchair access to the passenger areas on this vessel is limited. Please advise us immediately by calling 0870 420 1267 if you require wheelchair access.
Cabins are ideal for a good night’s sleep, or for privacy by day. Outside Cabins provide a sea view. Club Class seats are available on Brittany’s high speed services and most cruise ferries.
Please note that facilities may vary between routes and that cabins are subject to availability
Pets travelling on the Pets Passport can now be booked online for return journeys on all Brittany Ferries routes. It is not possible to book animals that are not covered by the Pets Travel Scheme online.
A valid DEFRA approved veterinary certificate showing that the pet has been micro chipped, vaccinated and blood tested for antibodies to rabies. N. B. Allow at least 7 months for vaccinations before travel.
A valid DEFRA approved certificate showing the animal has been treated against ticks and fox tapeworm not less than 24 hours, and not more than 48 hours, prior to departing from the continent.
On all ships apart from the Pont-Aven, animals will only be permitted to travel in the owner/escort’s vehicle. Kennels are provided for dogs on The Pont-Aven on the Plymouth Santander route. Animals are not permitted in the passenger areas of the ship.
At the discretion of the crew and conditions permitting, owners may visit their animal on the car deck at pre-arranged times during the course of the voyage.Please be advised that the carriage of pets is subject to availability, so please book as far in advance as possible to avoid disappointment!
Disabled passengers and those with impaired vision, hearing or mobility should read the following before deciding whether to travel with Brittany Ferries.
We welcome all passengers onboard to enjoy our exceptional fleet and holiday products. Certain aspects of sea travel must be taken into account before choosing Brittany Ferries. The design and construction of all our craft and the possibility of rough seas mean access and the freedom to move around the ship may be compromised for some passengers. In certain instances we will ask that you bring an able-bodied companion with you to help assure your safety and comfort whilst onboard.
Disabled cabins are available, however, these are limited and early booking is essential to avoid disappointment. Please note that these cabins can only be booked by calling 0870 420 1267, and that some disabled cabins will have bunk beds for travelling companions.
As with all watertight constructions, many doors will have sills and stairways may be steep. You need to consider whether this will cause you problems once onboard.
If we don’t think we can guarantee your safety or comfort onboard, we may suggest you don’t travel.
We ask you to advise us as early as possible if you have a disability or impairment that may make moving around or communication onboard difficult. In order to assess the suitability of our fleet for your needs, we do ask that you book through our reservations centre in order that your requirements are properly evaluated and noted on your booking. This will help to prevent confusion when you travel.
All the terminals in our UK ports have disabled access and facilities. If you have any queries regarding the facilities at ports in the UK, France or Spain, please call us on 0870 420 1267.
In order to best assess the assistance we are able to offer on the day of your crossing, we ask that you arrive at the port at least 60 minutes before the time of departure. This does not necessarily mean you will board early but it will give our loading crew more time to evaluate your individual needs with those of the rest of our passengers.
Whilst onboard, our crew will be happy to help where possible. We do promise to offer assistance and attention where feasible however, please be aware that we cannot carry your luggage or assign a member of staff to look after you personally.
If you need to be accompanied by your assistance dog whilst onboard, please be aware that clearing up after the dog is your responsibility. You should also note that sea travel can be distressing for animals and the safety and comfort of all our passengers should not be compromised.
If you have a hearing impairment that prevents you from hearing onboard announcements, please report to the information desk onboard as soon as possible. The crew will ensure that you are made aware of our safety procedures and may ask that you keep them informed of your movements onboard in case of an emergency.
Please be honest and frank when booking if you think your disability or impairment could cause you difficulty boarding or getting around the ship. We want you to enjoy a comfortable and safe crossing!
