Operator Specific Terms & Conditions
All reservations are Non Refundable. Reservations are amendable, subject to an administration fee of £15 per amendment in addition to any fee raised by the ferry operator. Any amendment may also result in an additional payment, equal to the difference between the original ticket price paid and the fare for the new sailing(s) and/or vehicle type requested.
Booking amendments cannot be made online, telephone 0870 2642644. You must make such changes in advance of your travel date.
Return bookings: Failure to complete both the outward and the return journeys invalidates your booking, You will be liable to pay the relevant single fare applicable at the time your journey was made.
Norfolkline carry animals that comply with current PETS legislation. A
charge of £20.00 per animal applies.
Please call 0870 420 1267 to add a pet to your reservation.
Passengers with limited mobility should call us on 0870 2642644 to arrange assistance.
