Operator Specific Terms & Conditions
All reservations are Non Refundable. Reservations are amendable, subject to an administration fee of £15 per amendment in addition to any fee raised by the ferry operator. Any amendment may also result in an additional payment, equal to the difference between the original ticket price paid and the fare for the new sailing(s) and/or vehicle type requested.
Booking amendments cannot be made online, telephone 0870 2642644. You must make such changes in advance of your travel date.
Return bookings: Failure to complete both the outward and the return journeys invalidates your booking, You will be liable to pay the relevant single fare applicable at the time your journey was made.
Stena Plus offers you a comfortable crossing in our new spacious and light lounge.
This new lounge is for business travellers or passengers demanding a quiet area.
Yes, you can take your pet on all ships on the Harwich-Hook of Holland route without them being subject to quarantine laws on re-entry to the UK. Your pet can travel in the car or in the on board kennels and you can visit during the crossing, subject to weather conditions and staff discretion. Please ask at the information desk about possible access times once you board. Please note, we cannot allow pets on the passenger deck except for guide dogs.
If you are travelling between Continental Europe and the United Kingdom, your pet must have a valid EU Pet Passport which involves being fitted with a microchip, vaccinated and blood-tested against rabies. For details visit the Department for Environment, Food and Rural Affairs (DEFRA) website at www.defra.gov.uk
Pets travel for £10 each way on the Harwich-Hook of Holland route.
On the Harwich - Hook of Holland Superferry and Stena HSS pets can travel in kennels on the car deck. We cannot take advance reservations however and kennels are issued on a first come, first served basis.
Stena Line is proud to have signed the Guide Dog Travel Charter, a code of ethics for the treatment of Guide Dogs and their owners by the travel industry. In accordance with the charter, guide dogs are entitled to free travel and have full access to the passenger decks on all Stena Line routes and vessels.
Passengers with limited mobility should call us on 0870 2642644 to arrange assistance.
